Services
Payment
Apart
from being able to make a cash payment for your treatment, payment can also be
made using a bank or post office ATM card in one of our automated teller
machines (no upper limit for inpatient care, but no more than NT$3,000 a day for
outpatient services).
Loan of Wheelchairs and Other
Aid Items
Each of the two entrances to the NTUH has a depot of
wheelchairs, baby carriages, crutches, walking frames, gurneys, and trolleys
that may be borrowed by patients.
Wireless Broadband
The Health Resources Center located in Block E2 of the Original Building provides
wireless broadband access between 8:00am and 5:00pm Monday through Friday. .
Outpatient Progress-tracking
To help people save time spent on
waiting for an appointment, NTUH provides online outpatient progress-tracking.
Find the information at
https://reg.ntuh.gov.tw/webadministration/English/defaultEng.aspx
Customer Complaints
The Complaints Center is located on the 2nd
floor behind the elevators. Just take the elevators located behind the murals in
the 1st Floor Lobby of the Main Building. If you are dissatisfied with any aspect
of the treatment you have received, you can contact the Complaints Center at
phone no. +886-2-23562877 or fax no. +886-2-23945063 to file a complaint.
Comments and complaints can also be submitted through the Internet:
Comments: service@ntuh.gov.tw
Social Services and Emergency Services
The Social Services offers
consultation and assistance in applications for medical assistance or social
benefits.
Service telephone line:(02) 23123456 ext. 61471
Medical Consultation Services
You may dial the following
telephone numbers should you have any questions related to seeing a doctor or
receiving treatments.
Medical information: dial Health Education Center at (02) 23123456 ext.
62114
Pharmacology information: dial Pharmacy at (02) 23123456 ext.62967
Nutritional information: dial Nutrition Center at (02) 23123456 ext. 61234
(during regular office hours on weekdays), ext. 61510 (on weekends and holidays)
Hospitalization charges information: dial Medical Affairs Office at (02)
23123456 ext. 65705
Volunteer Services
NTUH has 52 groups of volunteers operating in the outpatient, inpatient, and ER
sectors of the hospital. If you need volunteer’s assistance , please dial the
numbers below.
Outpatient: +886-2-23123456 ext. 62509
Inpatient: +886-2-23123456 ext. 62110
Emergency: +886-2-23123456 ext. 65651
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